#Angry bots solve how to#

Repetitive Questions: We have saved answers for common questions that pop up which we can customize quickly prior to sending. Between the programs we have setup and the User Centric design focus of the platform, the support needs of our customers is rather low. We also have strong onboarding programs as well as a detailed User Guide that helps with these as well. Enterprise, meaning our system is easier to use so we have fewer “how do I” questions. By design, GovTribe is setup to focus on Users vs. Workload: Not using chat bots mean that we have a human responding to every single customer inquiry which could overwhelm some organizations.

Potential Drawbacks and how we handle them Even common questions have nuances if you dig deeper that can affect the answer.

#Angry bots solve how to#

What are they really trying to solve for? Is there something we should think about building in the system to help them? Whether we need to help create comprehensive searches with them, add a feature to the platform, brainstorm how to best get the data they are after, or just confirm that their eye twitch is from the frustrating Government Data (not something they are doing wrong), we thrive on helping solve their problems.Ĭhat Bots may help weed out people that have simple and common questions, but we don’t want to weed anyone out. Success requires humans to listen, think, and respond dynamically to inquiries which is not something Chat Bots can currently do well. Long Answer: Our #1 goal is to help customers Know More so that they can Win More. There is nothing more frustrating when you have an issue or a question than having to jump through a bunch of hoops to maybe get the answer you’re looking for. Short answer: we don’t like dealing with them ourselves.